Our HR and Advisory consultants have many years experience of working with leading multinationals and large local companies across Africa and other emerging markets. Whether you are considering implementation of a new HR strategy or a move to outsource your resourcing function then our consultants can offer advice on a creative solution to your problem.
Our client Oil & Gas is a fully integrated and efficient downstream player with leading positions in the oil and gas industry.
Adexen Recruitment Agency is mandated by a leading oil and gas (downstream) company to recruit Systems Infrastructure Support in Lagos.
Job Title: Systems Infrastructure Support
Job reference no: 562
Location: Nigeria
Function: IT
Job Description
Systems Infrastructure Support and Help Desk Support:
- Provides support for servers/system administration and support
- Installation/configuration, upgrades and patches of all hardware, operating system, and operational utilities on Windows systems
- Resolving internal customer Issues including connectivity desktop, laptop, black berry and applications, inquiries, including answering calls and emails
- Acts as the 1st level support officer for the IT Team
- Escalates unresolved issues to the Server Administrator or relevant Team members.
- Monitors and ensures all incidents are closed within an agreed set SLAs.
- Works with vendors to ensure IT requirements are met
- Monitor the performance of the vendor via Report and feedback of the issue/project.
- Check/Supervise the material provided by Vendor.
- Supervise work done by the vendor and make sure they are done to specification required
- Provide End-Users Training at interval by IT team, Participating as resource person
- Manage and train users on applications and infrastructure access
- Obtain periodic user survey on the efficiency of our support to them
- Participate in research and development of relevant technical solutions.
- A Bachelor's Degree or HND In Information Technology, Or Computer Science/Engineering, or related discipline.
- A Minimum of 3yrs Experience in Help Desk Support and Systems Administration.
- Windows System/Server Administration Professional Certification would be an added advantage.
- Good understanding Of Networking, System/Server Administration, IT Service and Incident Management.
- Microsoft Certified IT Professional and/or relevant System/Server Administration Professional Certification
- Help-Desk Support skills and Hardware maintenance skills
- Good understanding Of Networking and Troubleshooting Skills
- PBX Telephone/Intercom Administration.
- Critical Thinking.
- Attractive package.
Not Stated.
Method of Application
Interested and qualified candidates should:
Click here to apply online SEARCH FOR HIGH PAID JOBS HERE
