We are recruiting to fill the position of:
Job Title: Customer Services Specialist
Location: Lagos
The Expected Requisite Competencies
(To perform the job successfully, the individual must demonstrate the following competencies)
Personality:
- We expect the individual to possess very good entrepreneurial spirit, warmth, dynamic, with high level of integrity, excellent organizational, planning, and reporting skills;
- He/she must possess strong determination & motivational drive for excellence and can effectively support multiple customers.
- We expect the individual to possess excellent leadership, cooperation, supervision and learning skills with strong problem-solving and decision making skills; the individual must possess sound understanding as well as willingness to develop sound knowledge and understanding of the emerging ecommerce industry in Nigeria and also possess fair understanding of the Nigerian Construction industry.
- We expect the individual to be consistently persuasive and committed to the logical productive completion of all sales-cycles.
- The individual must be extremely influential among key decision makers and must not accept ‘No’ for an answer.
- We expect the individual to develop and maintain a continuous level of engagement with its target audience; the individual must constantly aim to create a partnership between himself/herself (Crestsol’s representative) and its audience rather than consider the relationship merely transactional.
- This is because clients that feel we respond well to their needs are more likely to continue using our products, services and solutions.
- Additionally, the individual must maintain a constant level of communication with the customer in identifying potential sources of costly problems before they come to head.
- We expect the individual to effectively manage difficult or emotional customer situations, responds promptly to all agreed commitments to the customers.
- He/she will need to follow through on our commitments.
- We expect the individual to maintain strict confidentiality with qualitative listening skills (i.e. listens to others without interrupting) and keep emotions under control.
- He/she must consider and respond appropriately to the emotions and capabilities of different people in different situations; he/she must always respond tactfully and diplomatically; and treats everybody with respect.
- He/she must possess the ability to work well with various skill levels of users/customers.
- We expect the individual to speak clearly and persuasively in positive or negative situations; the individual must possess innate skills to make clear and convincing oral presentations to individuals or groups, facilitates an open exchange of ideas that fosters atmosphere of open communication.
- He/she must listen effectively and clarifies information as needed, and must respond very well to questions from the media and others.
- We expect the individual to express facts and ideas in writing in a clear, convincing and organized manner devoid of grammatical & spelling errors; the individual must possess innate skills to read and interpret written information/data, and effectively present numerical data in easy-to-understand format.
- He/she must possess the abilities to read and comprehend instructions and correspondences, as well as the ability to write correspondence.
- He/she must be socially enabled on Facebook, Twitter, Instagram, Google+, YouTube and BBM.
- We expect the individual to contribute extensively to building a positive team culture.
- The individual must put success of team above other considerations; he/she must be willing to build high morale and group commitments to goals and objectives, and must support everyone's efforts to succeed.
- We expect the individual to treat all people with great respect and must honour commitments.
- The individual must inspire the trust of others; he/she must work with integrity and ethics, and must uphold organizational values which include consistency at work and arriving punctually for business meetings and appointments.
- We expect the individual to approach customers/clients and colleagues in a tactful manner; we expect him/her to react well under pressure; treat others with respect and consideration regardless of their (social) status or position;
- He/she must accept responsibilities for own actions.
- We expect the individual to assist management in formulating effective strategies that are consistent with the business objectives of the organization;
- He/she will help management define strategic objectives, sets priorities and interpret these strategic goals into operational tasks; makes strategic plans with short-term and long-term perspectives while articulating potential threats & opportunities.
- We expect the individual to possess excellent use of relevant working applications such as Project Management tools, Microsoft office Suites; Outlook, Excel, Powerpoint, MS Word, Visio, etc.
- We expect the individual to observe all known and unknown safety and security procedure in the course of his/her daily assignments; he/she must report potentially unsafe conditions, and must use organizations’ resources - money, equipments, tools and materials properly, appropriately and judiciously.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Relevant B.Sc from a reputable university preferably with a second degree (MBA)
- Flair & Passion for customer support services & activities
- Must have completed NYSC
- Not more than 27 years old
- Minimum of 2 year experience
Negotiable with respect to qualifications and relevant industry experience
Application Closing Date
10th October, 2015.
How to Apply
Interested and qualified candidates should send their applications and CV's to: careers@crestsol.com stating the applied position as the subject of mail.
