CUSTOMER SOLUTION PROVIDER (CSPs)
Job Description
v Log full details of complaints, recording all contact made and actions proposed/agreed on contact
v Provide support and guidance to operational teams in using customer feedback to improve service
v Attract potential customers by answering product and services questions, suggesting information about other products and services
v Resolving products or service problems
Skills / Competence Required
v Excellent communication and interpersonal skills
v Problem solving skills
v Quality focus
v Multi-tasking
v Strong analytical and problem solving skills
v Ability to pay attention to details
v A warm and approachable manner
v Self motivation and direction
Educational Qualification
v Minimum Upper Credit in HND or a good University degree (Minimum Second Class Lower)
v NYSC Certificate or exemption letter
v Age: Not more than 27 years
v Experience in the banking industry will be an added advantage
v Fluent in English, Hausa or Igbo languages
Interested candidates should logon to www.whytecleon.com and click on the CSP position to fill out the forms. 01 7406122. Application closes two weeks from date of this advert.
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