Job description
This role supports the sales team through a variety of functions, including executing of business process optimizations, maintaining sales resources, supporting the tracking and reporting of sales activities, and representing the sales team in interactions with internal business partners. He/she will possess a track record of effective cross-functional collaboration and drive for continuous improvement. Candidates must be able to demonstrate the capacity to quickly impact these critical areas. The Branch Manager will maximize sales and profits through planning and managing sales, operations, and people development. The qualified candidate will lead a team of 6 - 10 employees in all facets of inside and outside sales, customer service, operations etc. You will lead the Branch teams, to build relationships with our customers and grow our business.
Responsibilities:
• Sales Management: Analyze sales statistics to help Sales Representatives enhance their new account generation. Develop sales campaigns in alignment with company goals. Coordinate sales distribution by establishing and assigning territories and goals to Sales Representatives. Plan and direct sales programs by evaluating competition, developing new markets.
• Managing Daily Branch Operations: Manage sales, operations and customer service function at the branch. Supervise preparation of schedules and the dispatching of service personnel as required. Ensure that culture of compliance and behaviors exist every day at the branch.
• Planning: Prepare and monitor annual sales and operating budget for the branch and assigned territory. Act as liaison between the branch and other company departments.
• Keep employees engaged and functioning as a team: Provide leadership and coaching for all branch employees. Train, coach, and advice Sales Representatives on selling strategies, tactics and on company products, features and proper installation procedures.
• Cultivating Customer Relationships: Evaluate market analysis information to determine customer needs, OEM direction and key accounts. Evaluate customer requests for service to determine cause for service request, type of problem and potential resolution.
• Growth, Profitability and Expense Control of the Branch: Meet with customers, Director, Account Managers, and the Managing Director to evaluate and promote possibilities for expanded sales in the geographic area. Ensure the company’s inventory control methods and credit policies are in place and followed, likewise ensure the company’s expense control and margins policies and practices are adhered to.
• Hiring and Developing Employees: Select, manage, train and evaluate performance of all branch employees in alliance with HR.
• Perform other duties as required.
Desired Skills and Experience
10 years’ experience in IT or related industry, including 5+ years in direct sales and 5+ years in a supervisory/management position .
Bachelor’s Degree in business administration, marketing, management, finance or related field is preferred although not required.
Experience working with multiple decision makers and clients and proven ability to work cross-functionally across teams.
Well-developed verbal/written communication, interpersonal, negotiation, problem solving, and time management skills.
Experience designing and implementing processes and/or policies, measuring their performance, and optimizing as needed.
Self-motivated and proactive in all areas of responsibility.
Ability to multi task in varying areas of expertise.
Customer-focused attitude and philosophy.
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