Job description
To contribute to the articulation of a Client Access strategy and formulate the strategic and tactical steps towards implementation
of the same.
Overall Strategy
Jointly responsible for articulating a sub-regional client access strategy and execution thereof across Client Implementation, Network Management and Channel Access functions.
Develop jointly with the TPS Head a Product & Sales strategy to meet country channel aspirations, in line with the overall TPS strategy.
Understand the dynamics of Client Access with a view to assess market trends, identify new business opportunities or competitive threats across the region. Devise strategies to capture the opportunities and grow revenues.
Capture competitor intelligence and regulatory information and use it to develop or reinforce our competitive edge
Ensure continuous and appropriate level of engagement with stakeholders involved in the delivery of the client’s channel experience, to deliver measured improvement in channel delivery from service, productivity and risk management perspectives.
Sponsor group Client Access Initiatives and ensure that action plans are in place to achieve targeted results.
Drive the commercialization effort for Client Access across the region
Leadership
Reinforce and drive the culture of Client Access as Champions by training local teams on new rollouts and ensuring local communication sessions are held in country at least once per quarter to train RM/Sales staff on new releases and functional changes.
Act as change agent to transform our profile in the marketplace
Be recognized by industry and peers as a business leader and an expert in continuously driving and leading product innovations. Particularly, be actively engaged in leading-edge industry developments and continuously migrate best practices within the countries in the region and Standard Bank Group.
Enhance brand value and thought leadership via authoring articles, speaking engagements, media and roundtable events.
Efficient internal and external stakeholder communication and management
In conjunction with the TPS Heads in each country ensure that the country Client Access Teams are resourced appropriately to ensure that all service delivery can be carried out in a professional way within the stipulated time frames.
Effective Management of the country heads of Client Access
Own the performance of all channels in the country including the problem resolution process
To resource, lead, motivate and develop channel managers
To agree development plans for all direct reports
To articulate a clear successor for al channel roles
Client Access Management
To provide ongoing support into regional deals or RFPs and sponsor them to conclusion.
In close working coordination with the country teams, drive utilization of all electronic channels.
Identify and market-size new business opportunities and revenue pools and articulate the channel capabilities needed to seize a share of them
Act as the main conduit for championing to Client Access activities.
Actively participate in client events and functions, conduct client surveys and focus groups to gain market intelligence, and communicate findings to the Central Client Access Team.
Ensure that the country adopts and follows the Group Channel Methodology (Standard Operating Model) and enforce the key control standards.
Governance
Ensure Country compliance on Audit, Control and financial reporting standards as they relate to TPS Channel.
Desired Skills and Experience
- Experience managing through influence in a large organization
- 2 - 5 years of Transaction banking experience
- Have previously worked in either direct cash/trade sales/channel role
- Relevant client and/or geographical experience in the Africa region.
- Ideally gained experience working across multiple geographic locations
- 2 – 5 years Leadership experience
Skills and Knowledge
Technical skills
- Comprehensive knowledge of banking operations/SWIFT
- Thorough operations and systems exposure
Business skills- Ability to successfully manage a wide range of concurrent initiatives.
- Strategic vision and foresight.
- Analytical skills
- Process/Project Management Skills
- Strong verbal and written communication skills
- High degree of interpersonal skills
- Resourceful, resilient, creative, collaborative
- Ability and personality to drive change
- Strategic
- Achievement and results oriented
- Business maturity and instinct
- Ability to work in global and multi-cultural teams.
- Manage market, capital, and operational risk.
- Ability to approach issues and opportunists strategically and understanding bank wide implications of decisions.
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